| About AudioCap.co.uk |
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The Business
AudioCap.co.uk is wholly owned and operated by AudioCap Limited.
Distribution services are provided in conjunction with Campbell Collins Limited (www.camcol.co.uk).
Trading address:
AudioCap Limited
Ardent House
Gates Way
Stevenage SG1 3HG
Registered address:
Suite 404
324 Regent Street
London W1B 3HH
VIEW FULL CONTACT DETAILS
Registered as a business in the United Kingdom.
Registered Company Number: 6837141
VAT Number: 946 8698 48
Returns Policy
We will refund all purchases where the goods are returned in the original condition and packaging within 28 days of the customers receipt of said goods.
Because of the nature of the goods, we will not refund in cases where the customer has misused or misconnected capacitors, and it is the customer's responsibility to ensure that they have sufficient expertise and information prior to the connection of capacitors.
Complaints Procedure
AudioCap Limited take any complaint very seriously. We will always endeavour to resolve any complaint or dispute to the customer's satisfaction.
If you wish to make a complaint, you may do so either electronically to customerservices@audiocap.net, or in writing to Complaints, AudioCap Ltd, at the above trading address.
Privacy Policy
AudioCap Ltd are committed to protecting your privacy online. Our policy explains how we will do this.
What information do we collect?
- We collect email addresses and from time to time we will ask you for further information, for example if you make a purchase.
- We may also use cookies. For an explanation, see the section on cookies below.
- We do NOT store or retain customers' payment card details or other customer-specific financial information.
Use of Cookies
Cookies are small files which many web sites transfer to your hard disk. They can inform the web site what pages you visit, and your preferences, which enable web sites to provide you with a more personalized service. You can set your browser to refuse cookies, or to warn you before accepting them.
We use cookies, but most parts of our site can be accessed even if your cookies are turned off. But you may find there are parts of the site, such as placing multiple items in the shopping basket, which may not operate successfully if your cookies are turned off.
How do we use your information?
We use the information both to fulfil any order you place with us, and also to help us understand more about how our web site is used, to improve our site, and to send you information about us and our products which we think may be of interest to you, both electronically or otherwise.
Unless you have informed us that you do not wish to receive further information about our products we and may send you occasional informational emails.
When do we share information?
We do not sell your personal information to others, nor do we ever share information with others.
Security
All personal and credit card information is encoded using Secure Sockets Layer (SSL) technology before being sent over the Internet. To protect your data further, any credit card information is always handled in encrypted form in a away from our Web site, so it isn't connected to the Internet. Credit card transactions are issued a digital certificate, ensuring that your data can only be read by our transaction system as long as your browser shows its secure mode symbol (such as a key or closed lock).
For further security, we always securely destroy all credit card information on completion of the transaction.
To make the most of the security on our site, we recommend using either Netscape Navigator® or Microsoft® Internet Explorer™ version 4.0 or higher, both of which enable SSL. We also recommend setting your browser's preferences to accept cookies and enable JavaScript™.
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