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About Us AudioCap.co.uk is wholly owned and operated by Campbell Collins Limited (www.camcol.co.uk). Delivery Policy UK Postage to the United Kingdom is via Royal Mail Special Delivery. This is charged at a flat rate of £5.00 for all orders (excluding VAT) under £50.00. For orders over £50.00 (excluding VAT), delivery is free-of-charge. EU Postage to countries within the European Union is via the Air Mail Signed For service. This is charged at a flat rate of £7.50 for all orders (excluding IVA) under £75.00. For orders over £75.00 (excluding IVA), delivery is free-of-charge. Rest of the World Postage to the Rest of the World is via the Air Mail Signed For service. This is charged at a flat rate of £10.00 for all orders under £100.00. For orders over £100.00, delivery is free-of-charge. Returns Policy We will refund all purchases where the goods are returned in the original condition and packaging within 28 days of the customers receipt of said goods. Because of the nature of the goods, we will not refund in cases where the customer has misused or misconnected capacitors, and it is the customer's responsibility to ensure that they have sufficient expertise and information prior to the connection of capacitors. Complaints Procedure AudioCap.co.uk and Campbell Collins take your complaint very seriously. We will always endeavour to resolve any complaint or dispute to the customers satisfaction. If you wish to make a complaint, you may do so either electronically to audiocapcomplaints@camcol.co.uk, or in writing to Complaints, Campbell Collins, Boulton Road, Pin Green Industrial Area, Stevenage, Herts, SG1 4QX, UK. Privacy Policy AudioCap.co.uk & Campbell Collins Ltd are committed to protecting your privacy online. Our policy explains how we will do this. What information do we collect? We collect email addresses and from time to time we will ask you for further information, for example if you make a purchase. We may also use cookies. For an explanation, see the section on cookies below. Use of Cookies Cookies are small files which many web sites transfer to your hard disk. They can inform the web site what pages you visit, and your preferences, which enable web sites to provide you with a more personalized service. You can set your browser to refuse cookies, or to warn you before accepting them. We use cookies, but most parts of our site can be accessed even if your cookies are turned off. But you may find there are parts of the site, such as placing multiple items in the shopping basket, which may not operate successfully if your cookies are turned off. How do we use your information? We use the information both to fulfil any order you place with us, and also to help us understand more about how our web site is used, to improve our site, and to send you information about us and our products which we think may be of interest to you, both electronically or otherwise. Unless you have informed us that you do not wish to receive further information about our products we and they may send you informational emails. When do we share information? We do not sell your personal information to others, nor do we ever share information with others. Security All personal and credit card information is encoded using Secure Sockets Layer (SSL) technology before being sent over the Internet. To protect your data further, your credit card information is always stored in encrypted form in a database that is away from our Web site database, so it isn't connected to the Internet. Credit card transactions are issued a digital certificate, ensuring that your data can only be read by our transaction system as long as your browser shows its secure mode symbol (such as a key or closed lock). For further security, we always securely destroy all credit card information on completion of the transaction. To make the most of the security on our site, we recommend using either Netscape Navigator® or Microsoft® Internet Explorer™ version 4.0 or higher, both of which enable SSL. We also recommend setting your browser's preferences to accept cookies and enable JavaScript™.